Projects Capacity Status Board

Lead times for Professional Services projects for Sales consultation

Process: 3 week threshold from signature

  • 1 week for project creation and Project Manager assignment
  • 2 weeks to schedule project kick-off

Zendesk Consultants

Consultant Language Kick-off < 3 weeks Expected Availability

Note: 🟠 🔴 → talk to the Head of Projects

Project Manager Capacity

Note: 100% = fully booked, no availability for new projects

Development

Dev Kick-off < 3 weeks Expected Availability

Note: 🟠 🔴 → talk to the Developer Lead

Status Legend

🟢 Good capacity
🟠 Hitting 3 weeks threshold
🔴 Over 3 weeks threshold